Discovery Behaviours

Behaviours are specific instructions for discovery schedules to follow. Behaviours are a powerful tool to provide for It’s the best practice to utilize Behaviours for only Protocol Selection. By implementing clustering, one can achieve LOAD balancing of MID Servers which includes failover. Domain Awareness is accomplished by using Windows Credentials […]

LDAPS in servicenow using mid server

LDAP is a good way to have your user provisioning in ServiceNow. This helps you to maintain user data in one source where it can be accessed by multiple applications. To transfer the user data securely, ServiceNow supports LDAP via the MID Server. LDAPS is also supported if it is […]

Calendar in Service Portal

To create widget with an event calendar we’re going to use FullCalendar (jQuery plugin). Full description and documentation you can find here: FullCalendar

Software Asset Management on Service Now- Part 04

In this blog; we will see the challenges of Oracle DB license management and how ServiceNow could help to maintain the same using SAM. Oracle creates more than 3000 products over several applications. In this blog we will talk only about Database Software wherein it is the market leader! We […]


Whenever SAM Processes are involved; the complexity comes with different licensing metrics and Licensing Models! Imagine Microsoft uses CAL (Client Access Licenses), user, device, subscription licenses for different products. IBM on the other hand uses PVU (Processor Value Units), user, core licenses for different products and so on. All of […]

Importance of MetricBase

MetricBase is included in Now platform in Jakarta.This feature allows ServiceNow customers to collect, retain, analyze and visualize measurable data from any source or combination of sources on the Now Platform. It consumes and processes vast volumes of time series data and enables organizations to accelerate business decisions and actions […]

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