Contextual Search in Service Portal

Contextual Search in Service Portal

In SN, Contextual Search is a very powerful object. It allows us to help end users to deflect or quickly resolve their issues without involving the service desk operators. To enable that, we have to use Jelly (Service-Now native object) which it is not compatible with Service Portal.

To resolve this, SN has provided one work-around. You can get that work-around from here as shown in below screen.

Contextual Search Workaround

But, there is one miss, whenever end-user clicks on any of the links, redirection happens. Above provided solution, doesn’t give any option to look deeper on the same screen.

With inMorphis enhanced Contextual Search widget, these operation(s) can be performed.

Key Features:-

– Integrate with existing record producers

– View search results while typing

– View individual result items without leaving the current page

You can download Enhanced Contextual Search from Service-Now Share Portal. After using, results will be like shown below

Contextual Search in Service Portal

 

 

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